Disabled access
The Foreign & Commonwealth Office and this Embassy are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled visitors, we have set out below details of disabled access at this Embassy. We hope this information is helpful.
General physical access
- The Embassy is located in the 3rd floor of the Office Building, Ak Altyn Hotel which the office building is equipped with two lifts and stairs.
- There are small steps that must be negotiated to enter the main office building. The Hotel is not being equipped with a mobile ramp, but Embassy security guards are available to assist to the maximum.
- The public areas of the Visa and Consular Section, including the counter are accessible to those in wheelchairs or with physical disabilities. There is no access to the interview room for wheelchair users due to the small size of the interview room.
- Floor coverings within the Embassy are safe and even.
- The doors to access the Embassy are security doors and therefore heavy and not easy to use for those with mobility impairment. But the security guard is available to assist.
- The building and territory lighting of the Embassy are good on all levels.
- The Embassy is fitted with emergency alarms and arrangements are in place for assisting disabled visitors in case of emergency/evacuation.
- Telephones within the Embassy are accessible to wheelchair users.
- The Embassy toilets are not designed for the needs of wheelchair-users and those with limited physical mobility.
Access for visually-impaired visitors/ Access for Deaf/hard of hearing visitors
- Signs within the Embassy are mostly clear and easy to read in Russian and English languages. Please ask if you require any help with any information within the Embassy.
- Both Guide and Hearing dogs are welcome.
- Minicom and textphones are not installed.
- The Embassy reception counter has not being equipped with speaker amplification system.
- Sign language staff is not available at the Embassy - Signing interpreters can escort the visitors on prior agreement.
Contact us
If you need to visit us or use our services and feel that they may be inaccessible to you, please contact our Receptionist on (993 12) 363462/64 who will try to find an alternative way of providing access for you.
